Departures:
- Oudegracht t/o 85 (Intersection with the Lange Viestraat, near Stadskasteel Oudaen)
- Catharijne Esplanade next to number 8; right below Hoog Catharijne, in the middle of the Food Court on the ground floor (The link to our location at Hoog Catharijne can be found here)
Office: Weerdsingel O.Z. 4, 3514 AA Utrecht
Office telephone: 030 272 0111
Email: info@schuttevaer.com
The office can be reached by telephone during working days from 9:00 AM to 6:00 PM.
Reservations: You can obtain information and make a reservation by telephone on 030 272 0111 or at our cash desk or simply through the website.
Debit card/credit card: You can pay with debit card and credit card at our cash register
Please note: On Saturdays, Sundays and public holidays you can reach us by telephone for reservations on: 030-2319 377.
Questions about boat tours
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We have regular city tours of one, or one and a half hours. For more information and to make a booking, look here.
The duration of our tours depends on the traffic on the water. This is why a tour can sometimes be shorter or longer.If you would like to spend more time on the water, you can rent a boat from us – see boat rental – or book a canal cruise on the Vecht, or for example a day trip to Rhijnauwen.
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We provide boat tours daily from 11:00.
With boat rental, any desired day and time is possible until 22:00 o’clock (10PM).
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We do not offer refreshments on regular cruises. In addition, eating is not permitted on board these cruises. Drinking is permitted; as long as it is not alcoholic.
If you want to eat and drink on board, you can rent a boat, on which refreshments are permitted and we offer various options. You can find more about this here.
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The tour boat departs every hour from 11:00 to 17:00. During the weekends and summer period we also depart every half hour or every 20 minutes and in the evenings. For the current departure times, find the schedule on the right hand side of the page of the tour of your preference!
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The one-hour route sails via the Oudegracht to the reopened Catharijnesingel on the west side of the city. The one-hour route is the same for both departure points (both Hoog Catharijne and from the Oudegracht).
Our one-and-a-half-hour cruise only departs from the Oudegracht and sails after the Oudegracht the Stadsbuitengrachten on the east side of the city (so along the Tolsteeg-, Malie-, Wittevrouwen- and Weerdsingel).
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We now have two locations where you can board; on the Oudegracht or under Hoog Catharijne.
1 hour
From Hoog Catharijne we have one-hour cruises on the Catharijnesingel and the Oudegracht.
1 / 1.5 hours
From the Oudegracht we have one and one-and-a-half-hour cruises.
Hoog Catharijne
Our departure point and kiosk are located on the ground floor of Hoog Catharijne: Catharijne Esplanade next to number 8.
There is a staircase and a lift to get to the jetty under the shopping centre. This jetty can also be reached from outside.
Oudegracht
Our departure point and ticket office is at the Viebrug at Oudegracht 85.
Via a stone staircase of 21 steps with 2 railings you go to the wharf where the tour boat is ready.
Groups can board and/or disembark at the Nieuwekade in consultation. There are no stairs here, but the quay slopes gradually, there are still three steps to get into the boat.
Are you renting a tour boat from us? Then you can, in consultation, get on and/or off at various locations.
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We can set our digital guide system that works on GPS to 8 different languages. We try to keep to a max. of 3 languages per trip, otherwise you might hear a story about a sight you have already passed!
The languages we have are:- Dutch
- English
- German
- French
- Spanish
- Italian
- Russian
- Chinese
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Children under 4 years may join us for free, you can select a ‘small child’ when making your booking. These tickets are free but guarantee a seat for the little sailor! If you prefer to keep your small child on your lap, you do not need to indicate this.
Any pushchairs/buggies are allowed on board, if they can be folded. Alternatively, we can store the pushchair at the sales point or put it in one of our cellars.
Life jackets for adults and/or buoyancy aids are available on board. For example, on some ships the seat is removable and can be used as a raft. Fortunately, we have never had to use this!
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Yes! Your faithful four-legged friend is also welcome on board. You do not have to pay anything extra for this.
Please note: dogs are not allowed in Hoog Catharijne, so to start the cruise from here you have to go outside, through the passage over the footpath, to the jetty!
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We always recommend booking the cruise via the office 030-2720111 or via the website. However, booking is not mandatory and you can always ask at the box office if there is still room. You can also pay for the tickets directly here.
If you wish to pay by invoice, you can email us: info@schuttevaer.com
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We also tour the canals in bad weather, our boats are covered and heated. The waves on the Oudegracht are minimal, even in strong winds.
When there is a really strong storm and we can no longer sail, we will inform you of this using the contact details you provided when making your booking. However, this is very rare.
Get on and off dry at Hoog Catharijne!
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Unfortunately, we do not sail on the (Kromme) Nieuwegracht.
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Unfortunately not! We can go up the Vecht to Loenen aan de Vecht, we can’t get any further than that.
Questions about boat rental
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If you would like to rent a boat for your own group, you can send an email to info@schuttevaer.com or call 030-2720111.
You can find almost all information about/concerning boat rental under boat rental and catering.You are also very welcome to come to our office to put together a nice package together. We are happy to think along with you.
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We do not offer refreshments on regular cruises. In addition, eating is not permitted on board these cruises. Drinking is permitted; as long as it is not alcoholic.
If you want to eat and drink on board, you can rent a boat, on which refreshments are permitted and we offer various options. You can find more about this here.
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On this map you can find our jetties and possible routes.
Questions about accessibility and availability
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Geen van onze boten is rolstoeltoegankelijk. Indien u niet volledig afhankelijk bent van een rolstoel vindt u hieronder aanvullende informatie:
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Yes! Your faithful four-legged friend is also welcome on board. You do not have to pay anything extra for this.
Please note: dogs (except assistance dogs) are not allowed in Hoog Catharijne, so to start the cruise from here you have to go outside, through the passage over the footpath, to the jetty!
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Not all our ships have a toilet; because we do not always use the same boats, it is easiest to contact us when you need a toilet on board.
Mail us at info@schuttevaer.com
Call us at 030-2720111
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Utrecht is easiest to reach by public transport; the Neude is the nearest bus stop. From Central Station it is about a 10-minute walk to our boarding location on the Oudegracht. Our boarding location Hoog Catharijne is located in the shopping centre attached to the station. There is also parking underneath!
If you are coming by car, the nearest boarding location is the Q-Park La Vie car park, Oudegracht.
Sint Jacobsstraat 1
3511 BR Utrecht -
We sail all year round, only on Christmas Day (December 25th🎄) and New Year’s Day (January 1st🎇) we are completely closed. We do not have any tours and boat rental is also not possible on those two days.
The rest of the year our current sailing times can be found on the website.
❄️In the winter we tour a little less and sometimes we combine tours.
🌞In the summer we use extra ships and on the busiest days we even tour every 20 minutes.Our office is open on weekdays from 09:00 – 18:00, only on official holidays the office is closed (a little earlier).
Questions about discount vouchers, passes or group discounts
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We offer a 10% discount for groups of 25 or more on regular boat tours.
We have fixed prices for boat rental.
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With your U-pass you can buy a ticket for a one or one and a half hour cruise.
On our website you can reserve the desired ticket by entering your pass number; PLEASE NOTE, nothing is debited from the pass yet, only the seats are reserved. You must then still report to our cash register to pay for the tickets with the credit on the pass.
With U-passes you can use family credit, you can read more about this here (this page is in Dutch).
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With your Dordtpas you can buy a ticket for a one-hour cruise.
On our website you can reserve the desired ticket by entering your pass number; PLEASE NOTE, nothing is debited from the pass yet, only the seats are reserved. You must then still report to our cash register to pay for the tickets with the credit on the pass.
The Dordtpas, unlike the U-pas, is personal. Credits cannot therefore be shared/added together.
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You can check these vouchers in the ordering process after you have selected the desired number of tickets. Please note that you check these per person. Also note that one voucher is valid for four people and that you must hand it in at our cash desk on the day of your cruise. If you do not have a voucher or do not have enough discount vouchers, we will be forced to charge the entire amount.
Questions about complaints, refunds and cancellations
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If you wish to cancel a booking (in part), you can:
- If you booked on our website, please contact: info@schuttevaer.com
- If you booked on one of our partner websites, please contact the relevant website.
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We regret that we were not able to offer you an optimal experience. We would like to hear what went wrong and what we can do better!
You can submit your complaint via: info@schuttevaer.comDo not forget to include the date (and possibly time) when relevant; this way we can find out as precisely as possible how something could have happened. If possible, send (a photo of) your receipt by email. Then we will look for a suitable solution together!
Other questions
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How nice that you are considering us for your new job! If we have any vacancies, you can find them here.
Disclaimer and transport conditions
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All trips are subject to change, please book in advance. We do not reserve fixed places on board. The prices indicated do not include tips and any drinks, unless otherwise stated. All prices are in euros. Children’s prices apply to ages 4 to 12, adults aged 13 and over pay the adult rate. The minimum number of participants for a day trip is 10 people. All prices stated include VAT. Price changes and changes to the timetable reserved.
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All our agreements are subject to the passenger transport conditions of the Central Bureau for Rhine and Inland Shipping (CBRB)/United Dutch Passenger Boat Companies (VNPR), filed with the District Court of Rotterdam.
Our Cancellation Conditions apply to cancellations of booked trips, as filed with the Chamber of Commerce in Utrecht under no. 30206769.
The client can cancel the order confirmation by giving written and dated notice to Rederij Schuttevaer VOF. In the event of cancellation more than one month before the departure date stated in the confirmation, the client owes Rederij Schuttevaer VOF 25% of what he would have owed Rederij Schuttevaer VOF if the order confirmation had been maintained. On the same basis, the client owes 50% in the event of cancellation no later than one month before the departure date and 100% within 14 days before the departure date. The client must arrange for cancellation insurance himself.